Last Updated: 02/26/2022
Information we collect
The personal information that you are asked to provide on our website, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account on our website, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. In most cases, it is obvious that we are collecting information from you and about you because we ask for it, but in some cases, we collect information about you automatically without it being obvious. Sometimes we collect information about you from other parties and connect it with the information we already have about you.
Collecting your information comes from:
-creating account: first & last name, company name, email address, and password.
-order information and order history: shipping addresses and phone number. We keep track of your purchase history, time spent on the site, and the products you are interested in.
-Shopping Preferences: shopping preference for type of gift boxes, occasion, tags, type of recipients.
-Referrals: collect email addresses of those referrals and the status of that referral.
-Searches on our websites: using search terms on our website.
-Promotion: we collect email addresses if you provide it to us to for promotional and discount purposes
-Contacting us: if you contact us via email using firstname.lastname@example.org or out page at “Contact Us”, we may collect and retain any personal information you provide in that email and associate it with your account or another identifier.
-Payment information: If you purchase a product from our website, we receive your information from third-party payment processors, but we do not collect or store payment card information unless you authorize us to do so.
soothingbox.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, soothingbox.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. Cookies make using our website easier by, among other things, saving your passwords and preferences for you. our cookies are primarily set by our business partner, Shopify. You can learn more about the cookies Shopify sets on our website here.
Some cookies enable us to optimize your shopping experience. For example:
- Payment processor AfterPay
- Pinterest sets cookies to ensure you can share our website pages via Pinterest using “share” button
- Facebook cookies and Pixels to help serve advertisement
You do have the option to block all cookies or just third-party cookies directly through your web browser settings. Blocking all cookies may interfere with proper site operation. thir
Google DoubleClick DART Cookie
Our Advertising Partners
Advertising Partners Privacy Policies
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website services, and provide contents and features that suites users interests
- Understand and analyze how you use and operate our website
- Develop new products, services, features, and functionality through monitoring and evaluating trends, usage, and activities in connection with our services
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails, service updates, process transactions, and send you related information
- Respond to your comments, questions, and requests and provide you with requested customer support
- Send you technical notices, updates, security alerts, and support and administrative messages
- Secure our systems, prevent fraud, and help us protect the security of your account and information
- Prevent, detect, and investigate any potentially prohibited or illegal activities and to enforce our terms and policies
- Link or combine with other information we obtain from third parties to help understand your needs and provide you with better service
How We Protect Your Information:
We have applied measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Any payment transactions will be encrypted and all payment data is stored by our payment processors and is never stored on our servers.
Safety and security is also depending on you. your password for access to certain pars of our website is confidential. We ask you not to share your password with anyone. The transmission of information on the internet is never completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted on our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us (email@example.com)
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights, which Soothingbox.com follows. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, monitor and guide their online activity, and provide means for a child-friendly online environment.
soothingbox.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. Soothingbox.com is not intended for children under 13 years of age. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. Also if we notice personal information to be from a child under the age of 13, we will promptly remove it.